Our Policies

Privacy Policy

Please know we will not share any contact information that is given to us.

Return Policy

Due to the specific mature of the designs that are created, returning a carpet are project would not be possible.  This is not a problem however, as everyone we have worked with over the last 8 years have been so enthralled with their carpets that returning same would never cross their minds. Our process makes a return policy completely unnecessary.

Payment Policy

Payment may be made via cash or check, or with a credit card via PayPal.

Delivery Policy

Small carpets are delivered via UPS and are completely insured. Larger carpets delivered in the Baltimore / Washington metropolitan area will be handled personally. Larger carpet deliveries to distant area will be shipped via Global Express.

 

Please contact us if you have any questions or concerns.